Cancellation & Refund Policy
Cancellation Policy
All requests for cancellation must be submitted in writing to ACCURATE ELECTRONICS within 24 hours. However, since standard product orders are executed generally within 1 to 48 hours of receipt, cancellations cannot be honored once the product has shipped.
Your order can be cancelled in any one of the following situations:
- Inaccuracies or Errors in product or pricing or promotion information
- Limitations on quantities available for purchase
- Problems identified by our credit and fraud detection department
- Inaccurate or insufficient address
Refund Policy
ACCURATE ELECTRONICS is always prepared to rectify any mistakes we make with minimum cost to our customers. Standard product may be returned for a full product refund within 30 days of purchase when it is unopened, in its’ original packaging. A Return to Stock Authorization (RTS) must be obtained from our Customer Service Department prior to shipment. Freight charged on invoices is nonrefundable. ACCURATE ELECTRONICS will not accept return of product freight COD.
Standard product may be returned after 30 days from date of purchase, subject to a 15% restocking fee. The product must be returned in full working condition, without soiling, damage or abuse. A Return to Stock Authorization (RTS) must be obtained from our Customer Service Department prior to shipment. Freight charged on invoices is nonrefundable. SMART will not accept return of product freight COD.
Should the wrong product be delivered in error, contact the Customer Service Department to arrange for replacement. Once SMART confirms that the item shipped did not match the original purchase order, ACCURATE ELECTRONICS will arrange for pickup of the item by the freight carrier of our choice. ACCURATE ELECTRONICS will credit the customer for the incorrect shipment and replace it with the correct product as soon as possible. The customer will receive a new invoice associated with the correct shipment.
Refunds will NOT be given for product returned to the factory with excessive damage and abuse. Our Technical Service Department will contact the customer by fax acknowledging the problem and give them option to receive the item back in as is condition, or to have it repaired at their expense. Customers must provide written authorization for the repair within 48 hours of this contact, or the item will be returned to them as is and billed for the associated freight charges. Authorized repairs will be billed to the customer accordingly for all parts and labor.
